Terms & Conditions of Peak Walking Adventures

In making a booking and paying a deposit, you agree to our tems & conditions.  We recommend that you print a copy off and retain with your booking details.

Booking and payment of deposit

Advance booking is essential.  A non refundable deposit of £10 per person per walking day is payable upon booking (Full payment is required upon booking for Nature Walks and Walking Festival Walks)  A booking may not be considered as definite until confirmation has been received from us.  

Most walks require a minimum of two participants in addition to the walk leader.  We reserve the right to cancel your booking if the minimum number is not achieved by the date of the walk. 

Payment of the balance

If a balance is remaining, this is payable by the last day of your walking programme.  

Accommodation

You are responsible for booking your own accommodation.

If you wish to change your booking

If after your booking has been confirmed, you wish to transfer it to another date or programme, we will make every effort to accommodate your wishes so long as we receive written confirmation from the person that made the booking.  We can not guarantee however that we will be able to meet your needs.  

If you cancel your booking

If you or any member of your party needs to cancel, this should be done in writing by the person who made the booking. 

If the booking is cancelled, the deposit paid will not be refunded.  

If we cancel your booking

In the unlikely event of Peak Walking Adventures having to cancel your booking, you will be offered either a full refund of monies paid, or transfer to another programme of the same or higher value.  We will not be liable for any additional costs or expenses incurred. 

Bad weather conditions

We walk in all weathers unless the walk leader considers it is unsafe to do so.  We reserve the right to change the itinerary or walk routes for safety reasons in poor weather conditions. 

No refunds will be made if you decide not to walk due to weather conditions. 

Rights of admission

Peak Walking Adventures reserves the right to refuse a booking or debar a person from participating in our walks, if in our reasonable opinion their participation is likely to cause distress, annoyance or damage to themselves, other customers, or our walk leaders.  This includes participants who fail to advise us of a medical condition or disability which prevents their full participation in the walks, and participants who we believe may be under the influence of alcohol or drugs.  It also includes participants who in the opinion of the walk leader are not properly clothed or equipped to enjoy the walk in safety.    We are not responsible for any inconvenience or costs incurred as a result. 

We regret that we do not accept dogs on our group walks unless we have agreed to this by prior arrangement. 

Parental responsibility

Children under the age of 13 are only accepted by prior agreement on our group walks. 

Parents or guardians must accompany young people under the age of 18 and undertake full responsibility and supervision of them at all times. 

Insurance/Risk

Peak Walking Adventures will make every reasonable effort to ensure your safety, but you must accept that walking in remote upland terrain and even on low level paths is not without risk to personal safety and the safety of others.  We strongly recommend that you have adequate insurance cover for personal accident and personal liability.

We also recommend that you take out holiday cancellation insurance if appropriate.

Website accuracy

We believe that our website is accurate at the present time.  We reserve the right to make changes, which will be notified to you.

Complaints Procedure

If you have a complaint during your walking programme, you must notify your walk leader and they will do their best to resolve the problem. 

Should it not be possible to resolve the issue at that time, you should put your complaint in writing to Cath Lee, at Peak Walking Adventures, 64 Cherry Tree Ave, Belper, Derbyshire, DE56 1FR by no later than 28 days after the end of your walking programme.  Receipt of complaints will be acknowledged within 14 days.  All complaints will be thoroughly investigated and you will be kept informed throughout the process.